Terms & Conditions

  1. General Terms and Conditions
    1. Executive Cars UK is licensed and operates in accordance with Transport For London regulations.
    2. Our drivers will undertake all journeys at sensible speeds in accordance with legal speed limits and prevailing road and traffic conditions.
    3. Executive Cars UK may from time to time provide subcontracted drivers and vehicles.
    4. Customers will be charged extras in accordance with our pricing for variations to a booking. This could include extra mileage, waiting time, parking charges, congestion charge and tolls other than what was agreed at the time of booking.
    5. Executive Cars UK operates a strict non-smoking policy in all its vehicles.
    6. Executive Cars UK reserves the right to change a chauffeur or vehicle at any time if necessary Executive Cars UK vehicles are fully insured with hire and reward passenger insurance. However, customer's properties are carried entirely at their own risk and Executive Cars UK can not be held responsible or liable for any loss or damage, what so ever to any property.
    7. At Executive Cars UK paramount is punctually. However, occasionally there are circumstances outside our control that cause delays and we cannot accept responsibility.
    8. Customers are responsible for any damage they cause to the vehicle and will be invoiced accordingly for any repair or valet as required in order to reinstate a vehicle to working order.
    9. By supplying your email address Executive Cars UK undertake never to supply your email to any third party. In return we may you contact you via email to keep you informed of any service changes.
    10. Executive Cars UK and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol, drugs and any passenger whose behaviour, considered by a chauffeur, is a danger to the vehicle making a safe journey. Chauffeur
    11. The contents of these terms and conditions do not affect the statutory rights.
    12. Central London congestion charge. Should your journey transit the London congestion zone, between 07:00 and 22:00, Monday to Sunday, you will be charged £15.00 fee, this will be added to your booking. Read More »
    13. Coronavirus In line with Government rules, face coverings must be worn for the full duration of journey in private hire vehicles. Your face covering must cover both your mouth and nose. Your vehicle will be thoroughly cleaned before and after your journey and bacterial hand gel and wipes will be provided. Read More »
  2. Payment and Deposits
    1. All airport quotations include parking and waiting time. Additional waiting time will be charge 45 minutes after landing.
    2. All corporate credit card payments are subject to a 3.9% surcharge.
    3. Our payment terms are strictly 7 days prior to each journey. However, wedding car hire, the final payment must be paid 28 days prior to the event.
    4. Additional waiting time and car park charges may be charged if customers change the Journey or pick up time within 48 hours of hire.
  3. Refund Policy and Cancellations
    1. Customers not available at the booked pickup time or pickup location will not receive a refund of any money paid.
    2. If a wedding booking is cancelled within two months from the date of hire, the deposit will be non-refundable. If a wedding booking is cancelled within one month from the date of hire the full amount will still be charged to the customer.*
    3. If a booking is cancelled by the Customer within 48 hours from the hire period, 50% of all monies paid will be non-refundable, see above for wedding bookings.*
    4. If a booking is cancelled by the Customer within 24 hours from the hire period, 100% of all monies paid will be non-refundable, see above for wedding booking
    5. Bookings, where the journey exceeds 100 miles or two hours, that are cancelled within 21 days of the hire period 50% of all monies paid will be non-refundable.
    6. Bookings, where the journey exceeds 100 miles or two hours, that are cancelled within 14 days of the hire period 100% of all monies paid will be non-refundable.


0207 183 6442

Telephone today and discover the little things that make a big difference to a Chauffeur Service.


Our Chauffeur Cars

Mercedes S Class

Mercedes S Class

Setting the standard in luxury chauffeur driven cars

Read More »


Mercedes Viano

Mercedes Viano

More than just a people carrier

Read More »

Wedding Car Hire

wedding car hire

We offer the ultimate luxury modern day wedding car hire. Surround your day with elegance and romance, which will be meticulously arranged and catered for by Executive Cars UK.
Read more »

Airport Transfers

airport transfers

Our courteous and well presented chauffeurs are skilled professionals at meeting and greeting incoming passengers.
Read more »

Corporate Hire

vip hire

Transport your colleagues and key clients like royalty, or create an air of prestige for your business as you arrive in one of our cars...
Read more »